Patients can expect the very best medical attention in the Blue and Gold Care Teams at Health Services. The care teams are staffed by board certified physicians, physician assistants, nurse practitioners, registered nurses, and medical assistants. Physicians have a variety of backgrounds, such as family practice, internal medicine, travel and sports medicine. We are here to assist you and your health needs.
GENERAL APPOINTMENT INFORMATION
- The Blue and Gold care teams schedule by appointment only. Appointments can be requested by calling 404-894-1420 or online at: https://www.myappointment. health.gatech.edu
- To cancel an appointment, please call 404-894-1420 and give 24 hours notice. You may also cancel online.
- Please note that we do not accept late appointments. If you are late, you will need to reschedule your appointment. There are no exceptions.
WHAT TIME SHOULD I BE AT HEALTH SERVICES FOR MY APPOINTMENT?
When you schedule an appointment at health services, you are required to be here 15 minutes prior to your appointment time. For example, if your appointment is at 8:15 a.m. you should be here at 8:00 a.m. Have you ever wondered why?
In the Blue and Gold primary care areas appointments are scheduled every 15 minutes. It will take you a couple of minutes to check in at the kiosk and walk back to the appropriate care team. The medical assistant will call you back as soon as a room is available to take your vital signs, reason for visit, past medical history and update medications and allergies. They will need to record all of this in the electronic medical record before a physician can access your chart and see you. This can take anywhere from 5 to 7 minutes or longer if complicated. This only leaves 7 to 10 minutes or less for your doctor visit. By having you arrive early, the check in process and medical assistant’s functions can all be done ahead of time so you have more time with your doctor. The doctors want to have enough time with each patient to fully understand their issues, examine them and give them as much information and education as is required for good patient care or that the student requests. If tests are needed or an emergency arises, the care teams may get behind in the schedule, but we work hard on trying to recognize and accommodate the time constraints of students. Late arrivals back up the other patients who have a scheduled appointment.
SO WHY AM I LATE FOR MY APPOINTMENT?
You are late if you complete the check in process one minute after your appointment time. For example, if your appointment is at 8:15 a.m. and you complete the check in process at 8:16, you are late. Please note: Check in is not completed by swiping your buzz card. It is completed when you finish the self-check in process. When you are late the computer will not let you check in and the computer will instruct you to talk to one of our customer service representatives at the information desk. You will have to reschedule your appointment for another date/time. Why you are considered late and your appointment time cancelled if you are only a minute late? (You are actually at that point 16 minutes late.) Remember we ask that you be here 15 minutes early for your appointment!
WHAT IF I CAN’T MAKE MY APPOINTMENT?
We have all had the experience of suddenly finding we can’t make a doctor’s appointment that we have scheduled. But what do you do about it?
What would you say if you heard that most days, there at 16-18 scheduled appointments that no one shows up for and they do not cancel? Could that be why you have trouble finding an open appointment slot? That number of unused appointments is equivalent to an entire medical provider’s day. Why, you may ask, do the students who are not going to keep their appointment for whatever reason not cancel them? They could go on line and cancel them or they could call and cancel them.
What would you say about a student who makes 12 -16 appointments in a single day and didn’t keep or cancel any of them? As one time slot passed, the student just scheduled for another available time slot that same day.
All of these are real examples of what happens with appointments on a daily basis. Courtesy, good manners, consideration of others are all good reasons to cancel your appointment either on line or by calling if you find you won’t be able to make the appointment. Those unused slots could be used by other patients. During the fall and spring semester, we average over 200 unused appointments each month due to no shows. Please cancel your appointment in a timely manner so other students have an opportunity to make an appointment when they are sick.